Shipping and returns
We currently deliver to the UK, Europe and most other countries worldwide. We are unable to deliver to addresses in the USA, Canada or North Africa for business insurance reasons.
Our UK p&p charge is currently £2.50 minimum charge, plus 50p for each item in a gift box.
There is no additional charge for any item in a gift pouch, extender chains or charms which all cost £2.50 total p&p however many you order unless you spend £75 and qualify for free p&p.
All UK orders over £75 (excluding p&p) qualify for free delivery!
The postal services we use are as follows:
Orders up to £100 -Royal Mail First Class post or Recorded Delivery. Higher value orders are sometimes split and sent in two separate parcels by Recorded Delivery.
Orders over £100 - Royal Mail Special Delivery (insured, next day service).
All orders are made and dispatched within 4 days of receipt of cleared payment.
We also offer an Express Delivery Service for all orders of up to 5 items. Please contact us for larger orders.
Customer satisfaction is our top priority. Therefore we offer top quality products in terms of material and workmanship. Faulty items will always be replaced free of charge.
Consumer Rights: When you buy goods on the internet you have the same rights as if you purchased on the high street. In addition, you have the right to a seven-day cooling-off period from the date you receive the goods, with the right to a full refund regardless of the reason for return. However, this doesn't apply in some situations, for example if the goods were custom made and/or personalised for you, or if they are not in the same condition as when they were delivered.
Our Policy: As our rate of returned items is exceptionally low, if you are not happy with anything you purchase (except engraved products), or you have made the wrong choice, you may return goods. Returns must be received within 14 days of you receiving your order. Returned products must be in their original packaging and in an unused condition. We will refund the price you paid for the goods (not the p&p) as a gesture of goodwill.
You will need to pay the return postage on any returned products and postage & packaging of replacement products
Please note that custom engraved products cannot be returned unless they are damaged, faulty, not as described or not as requested. This does not affect your statutory rights.